Systems Engineer

About Aidence

Aidence rallies 50+ of the brightest data scientists, software engineers, medical, regulatory, and commercial experts, all driven by the purpose of drastically improving medical diagnostics using AI.

In almost six years of activity, we built a solid track record of deployments and gained the trust of physicians who recognise the problem we are solving for them. Our first solution, focusing on early lung cancer diagnosis, is currently used in screening programmes and routine clinical practice across Europe.

Aidence has raised €12.5 million to date with top tier VC funds backing. With new grants, awards and partnerships, we are now growing our install-base and extending our portfolio, while also taking the first steps to enter the US market. Based on our current outlook, we expect a successful series B in 2022.

Aidence has become the strong company it is today because our team represents a wide variety of cultures and backgrounds. We believe that our differences complement each other and, by actively promoting inclusion at all levels throughout our organisation, we offer equal chances to everyone.

Are you a team player, humble, energetic, and passionate about our mission? Do you want to be part of a fast-growing scale-up that is making a difference in healthcare?

Then please continue reading!


Core responsibilities

Responsible for the deployment and servicing of Aidence’s Veye Engine platform and critical services

  • Support Aidence’s Veye Engine platform and mission-critical systems
  • Triage, troubleshoot and resolve issues 
  • Determine the cause(s) of incidents and problems, involve subject matter expert(s) and take corrective action where possible
  • Participation in the root cause analysis and corrective action completion to help eliminate disruption of services
  • Reduce the impact of errors, automate repetitive tasks
  • Drive customer loyalty and help grow our business
  • Manage and solve all incoming customer tickets (System Zendesk)
  • Train new users (virtually and on-site)
  • Report on operational performance and suggest improvements
  • Participate in the validation testing of new product releases
  • Ensuring new installations are validated according to specifications
  • Work according to quality and regulatory framework
  • Drive customer loyalty and help grow our business

The Key skills

  • Proficient Linux and network administrator
  • Experienced with configuration management tools, preferable Ansible
  • Familiar with terraform or similar technologies
  • Proven experience with containerisation runtimes like Docker, Podman or CRI-O
  • Scripting skills in Python or Shell
  • Proficient Postgresql database administrator
  • Familiarity with the software development process would be a benefit
  • Familiarity with monitoring and alerting
  • Familiarity with cloud-based infrastructure providers, preferably GCP
  • Experienced in collaboration, mediation and problem solving

What we value

  • Ability to troubleshoot and fix the system when it breaks
  • Ability to use both technical and people skills
  • Familiarity with the software development process
  • Analytic ability to determine the root cause of software problems and create a clear, reproducible issue report
  • Experience in DevOps and agile workflows
  • The customer-focused attitude, someone who like to run our deployments & technical support operations (in production, not building new stuff) 
  • Experience in collaboration, mediation and problem solving
  • Desire to improve process and product
  • Ability to manage expectations and effectively communicate with all relevant stakeholders
  • Bachelor level

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