Systems Engineer

About Aidence

At Aidence, we bring together the brightest artificial intelligence scientists, software engineers, medical and regulatory specialists, and industry experts to shape tomorrow’s healthcare. Our ambition is to help physicians incorporate AI into clinical practice to deliver outstanding care to their patients. We are currently developing a suite of clinical applications for the oncology pathway. Our first solution focuses on the early detection of lung cancer using deep learning algorithms.

Aidence is one of the first to commercialise AI-based imaging diagnostics with active installations in multiple European countries and the first steps to enter the US market. Our company is backed by a consortium of local and international top-tier VC’s.

In almost five years, we have grown to an international team of around 50 highly motivated and purpose-driven people with different backgrounds and personalities. In the first years, our focus was on building the product. With the new investments we recently received, we can further commercialise and deploy our solutions in the healthcare market. This brings a new dynamic within the team, with commercial people working alongside the development team.

Are you a team player, humble and passionate about our purpose? Do you feel excited about being part of a fast-growing start-up that is making a difference in healthcare?

Then please continue reading!


Core responsibilities

Responsible for the deployment and servicing of Aidence’s Veye Engine platform and critical services

  • Support Aidence’s Veye Engine platform and mission-critical systems
  • Triage, troubleshoot and resolve issues 
  • Determine the cause(s) of incidents and problems, involve subject matter expert(s) and take corrective action where possible
  • Participation in the root cause analysis and corrective action completion to help eliminate disruption of services
  • Reduce the impact of errors, automate repetitive tasks
  • Drive customer loyalty and help grow our business
  • Manage and solve all incoming customer tickets (System Zendesk)
  • Train new users (virtually and on-site)
  • Report on operational performance and suggest improvements
  • Participate in the validation testing of new product releases
  • Ensuring new installations are validated according to specifications
  • Work according to quality and regulatory framework
  • Drive customer loyalty and help grow our business

The Key skills

  • Proficient Linux and network administrator
  • Experienced with configuration management tools, preferable Ansible
  • Familiar with terraform or similar technologies
  • Proven experience with containerisation runtimes like Docker, Podman or CRI-O
  • Scripting skills in Python or Shell
  • Proficient Postgresql database administrator
  • Familiarity with the software development process would be a benefit
  • Familiarity with monitoring and alerting
  • Familiarity with cloud-based infrastructure providers, preferably GCP
  • Experienced in collaboration, mediation and problem solving

What we value

  • Ability to troubleshoot and fix the system when it breaks
  • Ability to use both technical and people skills
  • Familiarity with the software development process
  • Analytic ability to determine the root cause of software problems and create a clear, reproducible issue report
  • Experience in DevOps and agile workflows
  • The customer-focused attitude, someone who like to run our deployments & technical support operations (in production, not building new stuff) 
  • Experience in collaboration, mediation and problem solving
  • Desire to improve process and product
  • Ability to manage expectations and effectively communicate with all relevant stakeholders
  • Bachelor level

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